FAQs
Answers at your fingertips
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- About ABLE
- ALR
- Benefits
- Contributions
- Eligibility
- Fees
- General
- Gifting
- How it Works
- Linking Bank Accounts
- Opening an Account
- Prepaid Card
- Qualified Expenses
- Successors and Estates
- Tax Info
- What can I purchase with ABLE Prepaid Card funds?
- You can use your ABLE Visa® Prepaid Card anywhere Visa is accepted, including for online bill-pay. Your card can be used for anything; however, if you use the card to pay for something that is not a qualified expense, there may be penalties on the earnings. Also, keep in mind that in addition to... Read more
- Where can I use the ABLE Prepaid Card?
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The ABLE Visa® Prepaid Card can be used everywhere Visa debit cards are accepted, both online and in-store.
- Does the ABLE Prepaid Card have any fraud protection or security features?
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Yes. Once you receive your ABLE Visa® Prepaid Card, you can log in and set up customized restrictions on certain spending categories. You can also turn on text message alerts to notify you of a range of activity on your card.*
*Standard text message rates, fees, and charges may apply.
- My ABLE Prepaid Card was stolen. How do I protect my account?
- If your card is lost or stolen, please deactivate the card immediately to protect against fraud and prevent additional transactions. You can deactivate the card online, through the 24/7 automated phone system (1-888-219-9054), or by speaking with the True Link Customer Support team at... Read more
- How can I cancel my ABLE Prepaid Card?
- If you would like to cancel your card, simply log in to your card administrator dashboard and click the “Account” tab. Then select the “Permanently close card” button. Alternatively, you can contact ABLE Visa® Prepaid Card support. Please do not allow others to use an expired, revoked, canceled,... Read more
- How do I set limits on my ABLE Prepaid Card?
- The ABLE Visa® Prepaid Card administrator can customize where the card can and can’t be used to make purchases. Settings can be adjusted to allow or block categories of spending and even block specific sellers. You can also turn on SMS alerts to notify you of a range of activity on your card.* Your... Read more
- How can I use the ABLE Prepaid Card to track expenses?
- The ABLE Visa® Prepaid Card makes tracking your account expenses simple. Once you get your card, you’ll be able to log in to your Prepaid Card dashboard and see all your spending over time. You can mark transactions as “Qualified” and even upload receipts or personal notes to make reporting things... Read more
- How can I challenge a transaction on my ABLE Prepaid Card?
- In case of errors or questions about your card account, please contact True Link as soon as possible at 1-888-219-9054. Alternatively, you can write True Link Financial, Inc., at PO Box 581, San Francisco, CA 94104. True Link must allow you to report the potential error for up to 120 days after the... Read more
- How long does it take to put money on the ABLE Prepaid Card?
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Moving money to your card is similar to a withdrawal via ACH. It typically takes 2–5 business days for your money to be loaded onto your card.
- Are there any fees associated with the ABLE Prepaid Card?
- There are no transaction fees with the ABLE Visa® Prepaid Card. You can expect to be charged a monthly fee of $1.25 once you’ve activated your card.* Please note that the monthly fee is charged every month, regardless of how often you use—or don’t use—the card. * Other fees, terms, and conditions... Read more
