FAQs
Answers at your fingertips
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- ALR
- Benefits
- Contributions
- Eligibility
- Fees
- General
- Gifting
- How it Works
- Linking Bank Accounts
- Opening an Account
- Prepaid Card
- Qualified Expenses
- Successors and Estates
- Tax Info
- I don't want a card anymore. How can I cancel it?
- If you would like to cancel your card, simply log in to your card administrator dashboard and click the “Account” tab. Then select the green “Permanently close card” button. Alternatively, you can contact ABLE Visa® Prepaid Card support at oregon-able.truelinkfinancial.com/contact. Please do not... Read more
- How do I set limits on my card?
- The card administrator can customize where the card can and can’t be used to make purchases. Settings can be adjusted to allow or block categories of spending and even block specific vendors. You can update the settings at any time by logging in to your ABLE Card administrator dashboard. Once... Read more
- How can I use the card to track expense?
- You may obtain your balance information, along with a 60-day history of your account transactions, at no charge, by visiting https://ablecard.truelinkfinancial.com. You also have the right to obtain a 60-day written history of account transactions by calling 1-888-219-9054 or by writing True Link... Read more
- How can I challenge a transaction on my card?
- In case of errors or questions about your card account, please contact True Link as soon as possible at 1-888-219-9054. Alternatively, you can write True Link Financial, Inc., at PO Box 581, San Francisco, CA 94104. True Link must allow you to report the potential error for up to 120 days after... Read more
- How long does it take to put money on the card?
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Moving money to your card is similar to a withdrawal via ACH. It typically takes 2–5 business days for your money to be loaded onto your card.
- Are there any fees associated with the card?
- There are no transaction fees with the ABLE Visa® Prepaid Card. You’re only charged a $1.25 monthly fee once you’ve activated your card.* Please note that the monthly fee is charged every month, regardless of how often you use—or don’t use—the card. * Other fees, terms, and conditions apply. Please... Read more
- Can I get cash or use the card at an ATM?
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Unfortunately, your card cannot be used to get cash or withdraw money from ATMs.
- What happens if I try spend more than what is on my card?
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If there are not enough funds on the ABLE Visa® Prepaid Card to cover a purchase, the transaction will simply be declined. There are no overdraft fees whatsoever.
- Can I limit spending to certain categories?
- Yes. Once you receive your ABLE Visa® Card, you can log in and set customized restrictions on certain spending categories and you can also turn on SMS alerts to notify you of a range of activity on your card.* Your settings can be updated at any time by logging in to your ABLE Visa® Card... Read more
- How much money can I put on the card?
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You can load as much or as little as you need, anytime, up to $20,000. The maximum load limit per day is $5,000.
